Privacy Policy

Carsavaar is an intercity carpooling platform that helps passengers find available rides and helps drivers share available seats on journeys between cities.

Carsavaar provides the digital platform through which users may create accounts, publish or discover rides, make bookings, communicate about rides, make payments, and use safety and ride-management features made available by Carsavaar.

If Carsavaar is operated by a specific registered legal entity, the applicable entity name and registered/business address should be published here and kept current.

We collect information that is reasonably necessary to provide, secure, operate, and improve Carsavaar and to support passengers and drivers.

Information you provide

• Account information: name, mobile number, email address, authentication information, profile information, and other information required to create or maintain your account.
• Passenger information: information needed to search for, request, book, manage, cancel, and complete a ride.
• Driver information: information needed to create and manage a driver profile, publish rides, receive bookings, and complete applicable verification processes.
• Vehicle information: information about a vehicle used for a Carsavaar ride, including details that may be required for driver or vehicle verification.
• Ride information: origin, destination, pickup location, travel date, departure time, available seats, fare, booking status, ride status, cancellation information, and related details.
• Communication information: messages, support requests, complaints, reports, feedback, and information you voluntarily provide to Carsavaar.
• Payment and transaction information: information necessary to create, identify, reconcile, refund, investigate, and record transactions.

Information collected automatically

Depending on the features you use, Carsavaar may receive technical and usage information such as IP address, device type, browser or application information, operating system, timestamps, logs, approximate location, and information about how the platform is used.

We aim to collect information that is reasonably connected to the service or a clearly explained purpose. We do not intend to collect personal information simply because it happens to be technically available.

Carsavaar may provide account registration and sign-in through credentials or supported third-party authentication services.

If you choose to sign in using Google or another supported authentication provider, Carsavaar may receive information provided by that provider as part of the authentication process, such as your name, email address, profile identifier, or other information made available through the applicable authentication flow.

Carsavaar does not need your Google account password to provide Google-based sign-in.

Authentication and account-security information may be used to create your account, authenticate you, prevent unauthorized access, protect the platform, and investigate suspicious activity.

Location information is important to some Carsavaar features because the platform connects people travelling between specific places.

Depending on the feature you use, Carsavaar may process:

• pickup locations;
• destinations;
• route or stop information;
• place or address information entered by you;
• device location when a location-enabled feature is active and permission has been provided; and
• technical location-related information necessary for security or service operation.

Location information may be used for ride discovery, pickup guidance, route-related features, ride status, safety, support, fraud prevention, and other purposes explained when the relevant feature is used.

You can control device location permissions through your device or browser settings. Disabling required location access may prevent certain Carsavaar features from working correctly.

Carsavaar may provide live ride tracking or ride-status functionality during an active journey.

When this feature is enabled, location and related ride signals may be processed to support:

• live ride status;
• passenger and driver visibility during a ride;
• safety and support functions;
• ride progress and completion checks;
• fraud and misuse prevention; and
• investigation of ride-related disputes.

Live tracking is not intended to mean that Carsavaar continuously tracks your precise location at all times. Location access should be associated with the applicable feature and ride state.

Carsavaar may retain ride-related location or technical records when reasonably necessary for security, dispute resolution, payment reconciliation, legal obligations, or other legitimate operational purposes.

We do not publish a user's precise live location publicly. Access to ride-related location information is controlled according to the feature and the parties involved in the relevant ride.

Drivers may be required to provide information or documents before they can publish or continue offering rides on Carsavaar.

Depending on the verification process actually used by Carsavaar, this may include identity, driving licence, vehicle registration, vehicle details, or other information reasonably required to assess eligibility and platform safety.

Verification information may be used to:

• verify information provided by drivers;
• assess eligibility to offer rides;
• prevent fake or fraudulent accounts;
• investigate safety concerns;
• protect passengers and drivers;
• maintain platform integrity; and
• comply with applicable legal requirements.

Completing a Carsavaar verification process does not mean that Carsavaar guarantees a driver's character, driving ability, vehicle condition, legal compliance, or future conduct.

Carsavaar will not describe a verification process as government verified, police verified, or equivalent unless that verification is actually performed by the relevant authority or an authorized provider.

Verification documents should not be publicly displayed merely because they were submitted to Carsavaar.

We may use personal information to:

• create and manage Carsavaar accounts;
• authenticate users;
• help passengers discover and book rides;
• help drivers publish and manage rides;
• verify driver and vehicle information;
• process and reconcile bookings and payments;
• manage boarding and ride-start verification, including booking-specific OTP functionality;
• provide live ride and safety features;
• determine or support ride status and completion;
• process refunds and payment disputes;
• provide customer support;
• prevent fraud, abuse, and platform misuse;
• maintain security and investigate incidents;
• improve platform performance and functionality;
• send service-related communications;
• comply with applicable law, lawful requests, or legal obligations; and
• perform other purposes clearly explained when information is collected.

We do not intend to use personal information for unrelated purposes merely because the information is available to us.

Carsavaar does not sell personal information simply as a source of revenue.

Information may be shared when reasonably necessary to provide the service, complete a transaction, protect users, operate the platform, or comply with law.

Passenger and driver sharing

When a ride or booking requires passengers and drivers to interact, Carsavaar may make appropriate information visible to the relevant participants.

The information made available may depend on the stage of the booking and the particular feature. Carsavaar does not intend to expose information publicly merely because a user has an account.

Service providers

Carsavaar may use service providers for hosting, cloud infrastructure, authentication, communications, analytics, payments, security, verification, customer support, and other functions necessary to operate the platform.

Legal and safety disclosures

Carsavaar may disclose information where required or permitted by applicable law, legal process, court order, regulatory requirement, or where reasonably necessary to investigate fraud, abuse, safety incidents, security threats, or protection of users and Carsavaar.

Carsavaar may communicate with users by email, SMS, phone, push notification, in-platform communication, or other supported channels.

Service communications may include account verification, booking confirmations, ride updates, cancellations, payment updates, security alerts, support responses, boarding information, and other communications necessary to provide Carsavaar.

Where Carsavaar provides messaging between passengers and drivers, relevant communication information may be processed to provide the messaging service, investigate reports, prevent misuse, resolve disputes, and protect users.

Service communications should not be confused with promotional marketing communications. Where applicable, users will be provided appropriate choices for promotional communications.

Carsavaar may use third-party payment service providers, including Razorpay where applicable, to process payments and related transactions.

Payment providers may collect and process payment information under their own terms and privacy policies. Carsavaar may receive transaction information needed to identify, confirm, reconcile, refund, dispute, or otherwise manage a payment.

Carsavaar does not intend to store sensitive payment credentials such as complete card credentials when those credentials are handled directly by the payment provider.

Booking, payment, refund, cancellation, and transaction records may be retained where reasonably necessary for accounting, dispute resolution, fraud prevention, legal compliance, or platform operation.

Driver settlement

Where Carsavaar's payment architecture provides for driver settlement after ride completion, transaction and ride information may be used to determine whether the applicable settlement conditions have been satisfied.

Booking-specific OTP verification, ride status, live tracking, backend completion checks, cancellation status, disputes, and other relevant signals may be used as part of Carsavaar's ride and settlement controls.

An OTP used to verify boarding or start of a ride does not, by itself, mean that the ride has been completed or that a driver payout has become due.

Carsavaar may use cookies, local storage, device identifiers, pixels, logs, and similar technologies where necessary or appropriate for the features and services actually implemented on the platform.

These technologies may be used for functions such as authentication, security, preferences, performance, analytics, and understanding how the platform is used.

Carsavaar will not intentionally describe a specific advertising, analytics, or tracking technology in this policy unless that technology is actually implemented.

If Carsavaar introduces additional tracking or advertising technologies that require additional notice or choices, Carsavaar will update its privacy information and applicable consent mechanisms accordingly.

Carsavaar may integrate with third-party services that help provide authentication, maps and location features, payments, communications, hosting, analytics, verification, security, or other platform functions.

For example, Carsavaar may use Google services for authentication or mapping/location functionality and Razorpay for applicable payment processing.

Third-party services process information according to their own terms and privacy policies. Their practices may change independently of Carsavaar.

Links to external websites do not mean that Carsavaar controls those websites or accepts responsibility for their privacy practices.

Carsavaar takes reasonable technical and organisational measures intended to protect personal information against unauthorized access, misuse, alteration, loss, disclosure, and other security risks.

Depending on the system and information involved, security measures may include authentication controls, access restrictions, encryption or secure communications, logging, monitoring, secure storage, rate limiting, fraud controls, and other appropriate safeguards.

Access to personal information should be limited to people and service providers who reasonably need it for their authorized function.

No internet-based service can honestly guarantee absolute security. Carsavaar therefore does not claim that personal information can never be compromised.

If you believe your Carsavaar account or personal information has been compromised, please contact us promptly.

Carsavaar aims to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide the service, maintain security, resolve disputes, complete transactions, meet applicable legal or accounting requirements, or protect legitimate rights and interests.

Different categories of information may therefore be retained for different periods.

For example, booking and transaction records may need to be retained after a ride has ended for accounting, payment reconciliation, refunds, disputes, fraud prevention, or legal requirements.

Ride-related technical or location records may also need to be retained for a limited period where reasonably necessary for safety, security, dispute resolution, or completion verification.

Carsavaar does not claim a single fixed deletion period for every category of information where the appropriate period depends on the nature of the record or applicable requirements.

Depending on applicable law and the circumstances of the processing, you may have rights and choices concerning your personal information.

These may include the ability to:

• request information about personal data processed by Carsavaar;
• request correction of inaccurate or incomplete information;
• request deletion of personal information where legally available;
• withdraw consent where processing is based on consent;
• request information about how personal information is being used or shared, where applicable;
• raise a complaint or grievance concerning personal information; and
• exercise other rights available under applicable law.

Some information may need to be retained even after a deletion request where retention is required or reasonably necessary for a lawful purpose, such as completing a transaction, resolving a dispute, preventing fraud, maintaining financial records, or complying with law.

To submit a privacy request, contact info@carsavaar.in.

Carsavaar intends to provide an account-deletion mechanism through the platform as the relevant account functionality becomes available.

When an account deletion request is made, Carsavaar may delete or anonymize information that is no longer required for a lawful purpose.

Deleting an account does not necessarily mean that every record disappears immediately. Information may need to be retained where reasonably necessary for completed transactions, refunds, disputes, fraud prevention, security, legal compliance, accounting, or other lawful purposes.

If you need assistance with account deletion, you may contact support@carsavaar.in.

Carsavaar is intended for individuals who are legally capable of using the service and entering into the relevant arrangements.

Unless Carsavaar expressly provides otherwise in accordance with applicable law, users should be at least 18 years old to create and use a Carsavaar account.

Carsavaar does not knowingly seek to collect personal data from children in circumstances where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to Carsavaar improperly, please contact info@carsavaar.in.

Carsavaar may use service providers whose infrastructure or personnel may be located in India or other countries.

Where personal information is processed outside India, Carsavaar will take account of applicable legal requirements and the arrangements applicable to the relevant service provider.

The location of a third-party service provider's infrastructure may change over time as that provider changes its systems.

Carsavaar may update this Privacy Policy when our services, technology, data practices, legal requirements, or operational processes change.

When a change is material, Carsavaar will make reasonable efforts to bring the updated policy to users' attention through appropriate means.

The "Last updated" date at the top of this page indicates when the current version was last changed.

If you have a question, privacy request, complaint, grievance, or concern about personal information handled by Carsavaar, please contact us.

Please provide enough information for us to understand and investigate your request and, where appropriate, verify that the request relates to your account.

Carsavaar will review privacy requests and grievances in accordance with applicable law and the procedures available at the time of the request.